This Privacy and Cookies Policy (from now on, the "Privacy Policy") provides detailed information on how we use and protect your personal data when you browse our website (from now on, the "Website") and on the rights that assist you in this regard.
This Privacy Policy applies to the processing of personal data that you provide to us or that we obtain from you when you access and use the Website, whether to browse it, purchase our products or services, request information from us, or contact us. We apply or use the functionalities or services available on the Website.
1.- IDENTIFYING DATA
Web domain: http://www.batisolid.com
Owner of the web domain: INICIATIVAS BATISOLID, S.L.
Address: C/ Eusebia de Armas, 6, Sta. María de Guia de Gran Canaria, 35450, Las Palmas
35450 Santa María de Guia de Gran Canaria
Las Palmas – Canary Islands - SPAIN
N.I.F.: B76364074
INICIATIVAS BATISOLID, S.L., from now on, BATISOLID respects your right to privacy and complies with current legislation on personal data protection, including Organic Law 15/1999 of December 13, on Personal Data Protection. Personal Nature, it's implementing regulations, and any other regulations that may modify, complement, or replace it in the future, as well as Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, relating to the protection of natural persons about the processing of personal data and the free circulation of this data and repealing Directive 95/46/EC ("General Data Protection Regulation"), applicable from May 25 2018, as well as any other standard that may develop or complement it in the future.
We recommend that you carefully review our Privacy Policy to ensure that you understand how your data will be used when browsing the Website.
2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The data controller is the legal entity determining the purposes and means of processing personal data. In other words, the controller decides how and for what purposes personal data is processed.
For this Privacy Policy, BATISOLID, located at the address indicated in point 1, is responsible for processing personal data.
3. WHO IS YOUR CONTACT AT BATISOLID FOR THE PROTECTION OF YOUR DATA?
If you have any questions or wish to receive more information about the treatment or protection of your data, you can contact us through any of the following means:
- Responsible for the treatment: INICIATIVAS BATISOLID, S.L.
- Phone: 928 464 885
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
4. WHAT IS PERSONAL DATA?
Personal data is any information about an identified or identifiable natural person.
5. WHAT PERSONAL DATA DO WE PROCESS?
For the purposes established in this Privacy Policy, BATISOLID. Collects and processes the personal data detailed below:
- Identification data: Name, surname, identity document (tax identification number or code, foreigner identification number, passport or residence permit
- Contact information: Postal address, email, landline and mobile phone number.
- Transactional data: Information about contracts, billing and collection, payment methods, bank details and any data related to your transactions with us.
- Electronic data: IP address, browser type and language, domain through which you access the Website, navigation data, and activity on the Website.
We do not intentionally collect information about minors unless they have the express consent of their parents or legal guardians. You guarantee to be over 13 years old. If you are aware or suspect that BATISOLID has the personal data of minors, please get in touch with us through any of the channels indicated above, and it will be deleted.
6. COLLECTION AND OBTAINING PERSONAL DATA.
BATISOLID collects and processes the personal data that you voluntarily provide to us through your interaction with our Website, specifically:
- When requesting information or quotes from us about our products and services.
In the forms available on the Website, the fields whose completion is mandatory will be marked with an asterisk (*). If you do not provide all the required data or if we receive any abnormal or incorrect response, we will not be able to respond to your request or provide the corresponding service or functionality.
In any case, you guarantee and are responsible for the integrity, accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated.
You do not need to provide your data to browse the Website. However, when you visit our Website, BATISOLID collects the following information automatically and through cookies and other tracking technologies, depending on the specific settings of your browser: I.P. address, device type and identification, browser type and language, domain through which you access the Website, navigation data, activity on the Website. For more information, consult section 12 of this Privacy Policy, "Use of cookies and other tracking technologies".
7. WHAT DO WE USE YOUR DATA FOR? PURPOSES AND LEGAL BASES FOR TREATMENT
In general, the personal data that you provide and that we obtain from you is used to process your requests and transactions, provide you with high-quality service, and inform you about opportunities that interest you.
The specific purposes for which we process your data are detailed below:
1. To provide you with the requested information, including quotes for products and services. In this case, your consent is the legal basis for data processing.
2. To register you as a client, process your transactions, manage the contractual relationship with you, give you access to the private client area if applicable, send you pertinent information about products and services, billing, collections and payments, process transactions and payment methods and any service communication or related to your contract and transactions, administration of loyalty programs, discounts and promotions and carrying out satisfaction surveys or about the products and services marketed and distributed by BATISOLID In this case, the legal basis for the processing of your data is, in the case of a residential customer, the execution of the contract for the sale of products or provision of services with BATISOLID
3. For information on using cookies, see section 12 of this Privacy Policy, "USE OF COOKIES." In this case, your consent is the legal basis for data processing.
4. When consent is the basis of treatment, you may revoke it at any time by sending us a communication to
Please note that receiving commercial information is optional to maintaining our relationship. Suppose you prefer not to receive commercial communications. In that case, you can inform us at any time through the indicated channels or unsubscribe using the link provided in the commercial email communications you receive. If the communications are sent by other means, you can request them in writing at the above address.
To what extent will decision-making be automated?
BATISOLID does not use fully automated decision-making processes to establish, develop or terminate a contractual relationship with You. If we use such methods in a particular case, we will keep you informed and communicate your rights if required by law.
Will profiling take place?
To offer you products and services based on your interests and improve your user experience, we may create a "commercial profile" based on the information provided. However, automated decisions will not be made based on said profile.
8. WITH WHOM DO WE SHARE YOUR DATA?
We only use, transfer, or share personal data with third parties as this Privacy Policy describes. BATISOLID does not sell or rent your data to third parties and will only communicate it to people or entities if we obtain your prior consent or are in compliance with applicable legislation when such consent is not necessary for a specific transfer.
We will share or give third parties access to your data when doing so is necessary to provide the goods and services contracted by you or to offer you services or products that may be of interest to you:
- Organizations, public administrations and courts of law related to providing the requested service.
- Providers of services of interest to Homeowners' Communities, such as insurance companies, vertical work, maintenance and cleaning, security, and other comprehensive services, including legal services.
- Legal obligations: BATISOLID may communicate your data when the transfer is authorized by law or is necessary to comply with a legal obligation, including the transfer to competent authorities, judges and courts.
9. WHAT MEASURES DO WE APPLY TO KEEP YOUR DATA SECURE?
As current regulations require, BATISOLID adopts appropriate technical and organizational measures to protect your data against any misuse, destruction, loss, accidental or unlawful modification, disclosure, or unauthorized access, including those necessary to deal with suspected data violations.
You agree to retain and use the username with due diligence. The password is personal and non-transferable; even temporary transfer to third parties is not permitted. In this sense, you must adopt the necessary measures to safeguard the password and avoid its use by third parties. Consequently, you are solely responsible for using your password, with complete indemnity for BATISOLID.
10. HOW LONG DO WE KEEP YOUR DATA?
BATISOLID will retain your data for the time necessary to fulfil the purposes for which it was collected as long as you do not exercise your right to delete or revoke your consent.
They will then be blocked unless a more extended retention period is required or permitted by law (for example, for the establishment, exercise or defence of claims); in this case, they will be kept blocked adequately for the necessary time before proceeding to its elimination.
To determine an appropriate retention period for your data, we apply the following criteria:
- The data necessary to provide you with the information requested by you, including quotes for products and services, will be kept for the time required to respond to and process said requests by the applicable legal provisions and the periods of prescription of actions provided for in the regulations.
- Data related to the acquisition of BATISOLID products and services within the framework of a contractual relationship will be kept for the duration of the service contract by the applicable legal provisions and the prescription periods for actions provided for in the regulations.
- When you have consented to receive commercial communications, they will be kept as long as you do not revoke your consent and inform us of your desire not to continue receiving them by the applicable legal provisions and the periods of prescription of actions provided for in the regulations.
- Where cookies are installed on your device, data will be retained by applicable legal requirements and recommendations issued by competent authorities.
11. WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR DATA?
By applicable regulations, you have a series of rights regarding collecting and processing your personal data. The exercise of these rights is free of charge, except in cases where manifestly unfounded or excessive requests are made, mainly because they are repetitive.
These rights are the following:
- Right to information: You have the right to be informed concisely, transparently, intelligibly, and easily accessible, using clear and straightforward language, about the use and processing of your personal data.
- Right of access: You can ask us at any time to confirm whether we are processing your data, provide access to it and the information about its processing, and obtain a copy. The copy of your data we provide will be free, although the request for additional copies may be subject to a reasonable charge based on administrative costs. For our part, we may ask you to prove your identity or require more information, which is necessary to process your request.
- Right to rectification: You have the right to request the rectification of inaccurate, outdated or incomplete personal data that concerns you. You may also request that incomplete personal data be completed, including utilizing an additional declaration.
- Right to deletion -right to be forgotten-: You have the right to request the deletion of your data when, among other reasons and as long as a proportionality judgment is made, the data are no longer necessary for the purposes for which they were collected and are not about current facts or events and the right to information prevails. However, this right is not absolute, so BATISOLID may continue to keep them duly blocked in the cases provided by the applicable regulations.
- Right to limit processing: You have the right to request that we restrict the processing of your personal data, which means that we may continue storing it but not continue processing it if any of the following conditions are met:
- That you challenge the accuracy of the data during a period that allows the person responsible to verify its accuracy;
- The processing is unlawful, and you oppose the deletion of the data and request instead the limitation of its use;
- BATISOLID no longer needs the data for the treatment, but you need it for the formulation, exercise or defence of claims;
You have opposed the processing, but it is verified whether BATISOLID's legitimate reasons prevail over yours.
- Right to data portability: You can transmit your data to another controller in a structured, commonly used, and machine-readable format. This right applies when the processing of your data is based on consent or the execution of a contract and carried out by automated means.
- Right to object: This right allows you to oppose processing your data, including creating profiles. We cannot comply with your right only when processing your data if we prove compelling, legitimate reasons for the processing, formulation, exercise, or defence of claims.
- Right to revoke consent: If we have obtained your consent to process your data about specific activities (for example, to send you commercial information), you may withdraw it at any time.
- Right to file a claim with a supervisory authority: You can file a claim with the Spanish Data Protection Agency, whose details you can consult at http://www.agpd.es. You may exercise your rights by sending us a communication to
This email address is being protected from spambots. You need JavaScript enabled to view it. , attaching a document proving your identity and providing the necessary details to process your request.
12. USE OF COOKIES AND TRACKING TECHNOLOGIES
Cookies and other tracking technologies, among other purposes, allow us to remember your preferences and recognize you on subsequent visits by storing certain information on your computer.
What is a cookie?
A cookie is a device downloaded to a user's terminal equipment to store data that can be updated and recovered by the entity responsible for its installation.
Cookies are part of the Website. When you access the Website, the browser creates small files on your device (computer, tablet, phone, etc.) with information necessary for its operation. These files (which are cookies themselves) are part of the technology required for the Website's correct functioning and are not inherently harmful.
Cookies are installed and stored on your device, allowing us to track your Internet activity.
You can completely turn off cookie use in your browser's settings. However, if you do so, the Website or some sections may need to be fixed.
What type of cookies do we use?
Depending on the entity that manages them, cookies can be:
Own cookies: These are those sent to the terminal equipment of the interested party from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
Third-party cookies: These are those that are sent to the user's terminal equipment from a computer or domain that the editor does not manage but by another entity that processes the data obtained through cookies.
The Website uses both its own and third-party cookies.
Depending on the period they remain activated:
Session cookies: These are cookies designed to collect and store data while the user accesses a web page. They are usually used to store information that is only interesting to keep for the provision of the service requested by the user on a single occasion (e.g. a list of products purchased).
Persistent cookies: These are cookies in which the data continues to be stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, ranging from a few minutes to several years.
The Website uses both persistent cookies and session cookies.
For what purposes can the Website's cookies be used?
Technical cookies: These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist there, such as, for example, controlling traffic and data communication, identifying the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, request registration or participation in an event, use security elements during navigation, store content for dissemination of videos or sound or share content through social networks.
Personalization cookies allow the user to access the service with some general characteristics predefined based on a series of criteria on the user's terminal, such as the language and the type of browser through which the user accesses the service. , the locale from where you access the service, etc.
Analysis cookies: These allow the person responsible for them to monitor and analyze the behaviour of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, applications, or platforms and to prepare navigation profiles of the users of said sites, applications, and platforms in order to introduce improvements based on the analysis of usage data made by users of the service.
Advertising cookies: These are those that allow the most efficient management of the advertising spaces that, where appropriate, the editor has included in a web page, application, or platform from which the requested service is provided based on criteria Such as edited content or the frequency at which ads are shown.
Behavioural advertising cookies: These are those that allow the most efficient management of the advertising spaces that, where appropriate, the editor has included in a web page, application, or platform from which the requested service is provided. These cookies store information on user behaviour obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
The Website uses cookies for the purposes above.
What tracking technologies do we use?
In addition to cookies, other technologies allow us to track your browsing and obtain information about your activity on the Website.
Other technologies, such as HTML5 local storage, tags, and local shared objects (LSO), are used for similar purposes to cookies. LSOs are used by the authors of files read by Adobe® Flash® Player and the websites that host these files (more information about Flash Player and LSOs). We use HTML5 local storage, LSO and similar technologies to authenticate you, keep track of the information you provided, and remember your preferences. When using these types of technologies, information such as visited websites may be stored offline on your device and transferred to our servers the next time you connect to our service.
Log files
Each time you access our website, your internet browser transmits specific usage data to us for technical reasons, which is stored in protocol files, known as log files. These usage data are the following: date and time of access to our website; name of the Website consulted; IP address of your computer or mobile device; address of the Website from which you have accessed our website; volume of data transferred and name and version of your browser.
Analysing log files help us improve our Internet products, making them easier to consult, quickly finding and eliminating errors, and monitoring server capabilities.
Social plugins
A "plugin" or complement is an application (or computer program) related to another to add a new and usually particular function.
Web Beacons and Embedded Scripts
We also use web beacons (web beacons, web bugs, web beacons...) and embedded scripts on the Website, as well as in some of our emails and advertisements.
Web beacons (or "tags") are pieces of programming code that are included in the Website, emails, and advertisements to inform BATISOLID (or the companies that help us carry out our operations) that such web pages, emails, emails, or advertisements have been viewed or clicked on.
Embedded scripts are pieces of programming code included on the Website to measure the use of these web pages, such as which links are clicked. We use this information to improve the Website, adapt it to the topics that interest you most and conduct market research.
You can turn off scripting features, such as JavaScript, in your browser (see your browser's help function). Please remember that Adobe websites may malfunction if you delete scripting features altogether.
How can I turn off cookies?
Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, the User's consent will be necessary for their use. This consent will be communicated based on an authentic choice, offered through an affirmative and positive decision before the initial, removable, and documented treatment. The system is enabled before the User can continue browsing this Website.
Additionally, if the User wishes, they can configure their browser to reject all cookies. However, some features or services of the Website may only function properly with cookies. Most browsers allow you to turn off cookies altogether, so you can choose which cookies you want to work on this Website by modifying your browser settings. You can find more information in your browser settings. Below, we also provide links to the websites of the main browsers:
Firefox http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-
Chrome http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Safari http://support.apple.com/kb/ph5042
Explorer http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
13. MODIFICATIONS
BATISOLID may modify the Privacy Policy to adapt it to changes that may occur on the Website or regarding processing your personal data. In such a case, BATISOLID will contact you through the usual communication channels and with sufficient notice to notify you of the pertinent modifications and send you the updated privacy policy.
Last modification: March 11, 2024
